Sprout » community http://sproutinc.com Build Ads Simply Mon, 21 May 2012 21:17:32 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Your voice is heard with Get Satisfaction and Sprout http://sproutinc.com/2009/10/your-voice-is-heard-with-sprout-and-get-satisfaction/ http://sproutinc.com/2009/10/your-voice-is-heard-with-sprout-and-get-satisfaction/#comments Fri, 30 Oct 2009 18:55:20 +0000 Joey Mucha http://sproutinc.com/?p=4242 UPDATE: After working with Get Satisfaction for a couple months, we’ve decided to combine our community and ticketed support together using Zen Desk. You can read more about that change in this recent blog post Support Changes at Sprout.

Sprout Builder is now integrated with the leader in community-powered support, Get Satisfaction, to give our users a channel into the Sprout feedback cycle.  Users can share an idea, ask a question, report a problem and/or (if you like what we’re doing) give us praise. We have integrated Get Satisfaction widgets across our support section.

If you look at the articles in our support section, you’ll see that we have embedded Get Satisfaction widgets.  These widgets provide our users with a direct line to our support team and the Sprout: Get Satisfaction community. Whenever you see a widget that looks like this, feel free to fill it out and connect with us!

Screen shot 2009-10-30 at 11.30.34 AM

You can also use our Get Satisfaction company page to browse popular ideas, questions and see what other users have asked.  This is a great resource to see if someone else has the same concern or feedback that you have.  If it already exists, you can vote on that item to raise its importance. (see image below)

ihavethisprobtoo

As always, we truly value your feedback and look forward to the on-going conversation around our products.

]]> http://sproutinc.com/2009/10/your-voice-is-heard-with-sprout-and-get-satisfaction/feed/ 0 The Sprout Community, join us. http://sproutinc.com/2009/05/the-sprout-community-join-us/ http://sproutinc.com/2009/05/the-sprout-community-join-us/#comments Fri, 22 May 2009 06:45:08 +0000 Joey Mucha http://sproutinc.com/?p=1354 Recently there have been some changes with Sprout’s online presence.  We launched a payment system for Sprout Builder and removed the marketing information from Sproutbuilder.com.  With that change, the forums and blog on Sproutbuilder.com went away.  The blog was consolidated to Sproutinc.com with blog posts living in this blog you are reading now and the tips and tricks living in our new support section.  The forums have also left Sproutbuilder.com and have been relocated to our Ning community.

What and where is the Sprout community?

The Sprout community consists of four wings:

The Ning community serves many purposes but Ning’s forte is their ability to bring users together. In our Ning community you will find a forum, videos, community specific blog posts and more.  The forum is the perfect place to ask open-ended questions to other Sprout users.  This forum is browsed occasionally by Sprout employees but it is designed to be driven by the users for the users.  Join us.

The Facebook fan page is a place where fans of Sprout can upload photos, videos and message each other.  We will post any Facebook specific news directly in our Facebook Fan page.  Join us.

Twitter brings the most up-to-date notifications to all our followers.  You will see the occasional twitpic or cool “sprout of the day” filling up our twitter stream.  It is also a way for users to get directly in touch with Sprout in short 140-character messages.  Join us.

Lastly, Myspace. We know a lot of designers and musicians flock to Myspace to express their artistic abilities.  We have created a professionally designed Myspace profile where you can hang out with us.  Join us.

All of these communities are managed by Joey Mucha, the Sprout community manager and brand evangelist.  You will be seeing a lot more of Joey with design competitions, community events, speaking engagements and more.

Keep on Sproutin’

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