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Archive for the ‘Sprout External’ Category

Are Facebook Apps At The Core of Effective Social Networking Strategies?

Monday, January 11th, 2010

_graphics-statistics-graph-preview3-by-dragonartTo build brands on social networks, marketers are experimenting with a wide range of strategies.  But which efforts are most effective? A recent study by MarketingProfs shows that branded applications top the chart, but they are under-utilized: less than a quarter of all respondents had created them. At Sprout, we know from first hand experience that applications are at the heart of successful campaigns. But we also understand that getting the most out of a branded application requires an integrated approach to social networks.

As brands move away from traditional marketing strategies, campaigns are becoming increasingly conversational in nature, with consumers adding user-generated content and sharing. In general, consumers have greater expectations around engagement with brands on social networks. At Sprout we work with brands to drive engagement opportunities at key points in the cycle: (click to enlarge):

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Living Proof Fan Page Generates Buzz

Tuesday, December 29th, 2009

A fan page that Sprout created for beauty product manufacturer, Living Proof, has been applauded by Inside Facebook. Living Proof has done a great job of engaging fans who visit the page by actively participating in conversations with fans. Living Proof also understands that building a great looking page isn’t enough. They are driving new customers to the page with Facebook ads. They have gone from about 1000 fans to more than 7000 fans since launching the new page.

After discussing the free sample campaign that allows visitors to request free samples, the writer says, “It also helps that the company seems to offer a quality product; many of the wall posts praise the company, with users trading information on where to buy Living Proof products. The page’s administrators are also very active, and there is easy access to customer service email and live chats, the company’s Twitter feed and a comprehensive collection of YouTube videos, all from the Facebook page.” Read the article here.

Free Trial Change

Thursday, December 3rd, 2009

sprout iconWe’re making some changes to the account sign up process at Sprout that we’re hoping will make things less confusing. In short, we’re phasing out the “30-Day Free Trial” that we’ve been offering on paid accounts. If you’re looking to try our product for free, you can still do so by signing up for a FREE Level account. You can upgrade free accounts at anytime to one of our paid subscription levels.

We hope this will be less confusing than having to provide your credit card information when signing up for the 30-day free trial. Now, you can test out of service and provide credit card info if/when you’re ready to upgrade. The one thing to be aware of is that you won’t be able to access all the functionality available within paid accounts from the FREE Level because it offers a limited feature set.

These changes will take effect as of Friday December 4th.

Sprout Helps REI Realize Its Facebook Fan Page Potential

Wednesday, December 2nd, 2009

REI logoBack in October, REI approached Sprout about a Facebook strategy that would help them introduce new fans to REI and keep established fans engaged, updated, and connected with the REI community. Sprout designed and built a Facebook Fan Page for REI that launched on October 16th.

Before partnering with Sprout on their Facebook Fan Page, REI felt like they didn’t have a solid way to grab new Fan Page visitors’ attention. Sprout used the assets provided by REI to create a bold-looking page that grabs users’ attention and encourages them to interact. To attract new fans, REI hoped to use their Fan Page to make a statement as more than a retailer. With that goal in mind, Sprout included expert advice, contests that gave fans a chance to get involved, and content from REI’s Twitter feed, YouTube videos, and Flickr photo streams on the page. REI wanted their fan page to help them achieve their retail goals, too, so Sprout implemented an REI Outlet deal of the day feature as well. The expert advice and deal of the day features have proved most popular on Facebook, helping REI to achieve two important objectives: educating new and old fans alike about the unique facets of REI that make them more than just a retailer, and boosting retail sales. (more…)

Skinnier, box-free Facebook Fan Pages are on the way

Monday, November 30th, 2009

facebook-platform-logo-2At the last Palo Alto Facebook Developer’s Garage, the Facebook Platform and Connect teams announced the 3-6 month developer’s roadmap. This roadmap is publicly available on the Facebook developers site. This is an effort to keep the developers who are building applications and games well informed and not surprised by any of the changes.

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Setting Up Google Analytics For Sprout Builder

Monday, November 30th, 2009

google-analytics We’ve gotten many requests to explain how to set up Google Analytics for Sprouts, so in this post we’ll share a video tutorial that explains how to do just that. *Designer and Professional levels only.

Sprout Service Maintenance Downtime

Wednesday, November 25th, 2009

JustLeaf150by150Transparent_biggerSprout Builder subscribers take note!

We’ve been notified by one of our service networks that an emergency data center maintenance service is going to take place on  Monday, November 30, 2009 (11/30/2009) betweeen 12:30 AM (PST) and 1:30 AM (PST). The service will only take about 20 minutes and will fall sometime during this window. Published Sprouts will NOT be affected, however, the Sprout Builder application will not be available at this time.

Thanks and we apologize for any inconvenience this may cause.

Ads Follow Consumers

Tuesday, November 24th, 2009

Ad LogoSince the dawn of online display ads in 1993, advertisers have struggled to reach web surfers. In 1993, ads were served on portal websites such as Yahoo! and AOL. At that time display ads were simply digital versions of print ads and they were available to everyone who visited the page. Fortunately, today’s ads are more engaging and work harder for your attention. In this post, I’ll share how advertising has changed and where we’re headed.

Adsandconsumers

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Potential brief Sprout Builder service disruption

Friday, November 20th, 2009

On Saturday November 21 between 12:00 AM and 1:00 AM PST (that’s tonight) our data center will be performing some emergency network maintenance which might cause service disruption for the Sprout Builder application for 10-15 minutes. If all goes well, however, no disruption should be noticed. The delivery of published sprouts will not be affected.

Support Changes at Sprout

Thursday, November 19th, 2009

Zen Desk LogoIn the next month, we’ll be making some changes to the way we do support that should help us provide you with improved support. Here’s a quick overview of what you can expect.

The biggest change is that we’ll be setting up a new community oriented support site with Zen Desk. On this site you’ll be able to search to see if someone has already asked your question and if it’s already been answered. If it hasn’t been answered then you’ll be able to submit your question directly to our support staff. If we think the answer will help other users, we’ll add it to the forums section of our Zen Desk site. (more…)